-凯发ag旗舰
| 序号 |
地区 |
2024年7月12315效能评估评价原始数据核算 |
| 一、工作体系保障（共5分） |
二、12315渠道保障（共28分） |
三、12315工作能力（共47分） |
四、odr机制运行（共20分) |
减分项（共5分） |
加分项（共2分） |
降级情形 |
| 工作职责明确情况 |
本地区12315效能评估评价开展情况 |
12315热线接通率 |
热线和平台一体化 |
投诉按时处理率 |
投诉调解成功率 |
举报按时核查率 |
消费投诉信息公示率 |
消费者回访情况 |
odr单位季度增长量 |
odr单位活跃度 |
odr单位按时办结率 |
odr单位和解情况 |
odr单位不作为率 |
违规批评情形（影响省局） |
短信抽查情况 |
odr单位发展质量 |
违规批评情形 |
| 热线话务平台与全国12315平台对接情况 |
话务接入数据质量 |
投诉按时初查率 |
投诉按时办结率 |
消费者投诉信息公示率 |
列入红黑榜情况 |
odr单位和解成功率 |
消费者对odr单位评价 |
| 1 |
榆次区 |
- |
- |
- |
- |
- |
100% |
100% |
35.71% |
100% |
96.64% |
0 |
- |
0 |
0% |
- |
- |
2.72 |
0% |
- |
- |
5% |
- |
| 2 |
榆社县 |
- |
- |
- |
- |
- |
100% |
100% |
40% |
100% |
100% |
0 |
- |
0 |
0% |
- |
- |
2.72 |
0% |
- |
- |
0% |
- |
| 3 |
左权县 |
- |
- |
- |
- |
- |
100% |
100% |
50% |
100% |
100% |
0 |
- |
0 |
0% |
- |
- |
2.72 |
0% |
- |
- |
- |
- |
| 4 |
和顺县 |
- |
- |
- |
- |
- |
100% |
100% |
91.67% |
100% |
100% |
0 |
- |
0 |
0% |
- |
- |
2.72 |
0% |
- |
- |
0% |
- |
| 5 |
昔阳县 |
- |
- |
- |
- |
- |
100% |
100% |
50% |
100% |
100% |
0 |
- |
0 |
0% |
- |
- |
2.72 |
0% |
- |
- |
8.33% |
- |
| 6 |
寿阳县 |
- |
- |
- |
- |
- |
100% |
100% |
31.25% |
100% |
100% |
0 |
- |
0 |
0% |
- |
- |
2.72 |
0% |
- |
- |
11.11% |
- |
| 7 |
太谷区 |
- |
- |
- |
- |
- |
100% |
100% |
11.90% |
100% |
92.31% |
0 |
- |
0 |
0% |
- |
- |
2.72 |
0% |
- |
- |
0% |
- |
| 8 |
祁县 |
- |
- |
- |
- |
- |
100% |
100% |
41.18% |
100% |
93.33% |
0 |
- |
2 |
0% |
- |
- |
2.72 |
0% |
- |
- |
6.67% |
- |
| 9 |
平遥县 |
- |
- |
- |
- |
- |
100% |
100% |
33.96% |
100% |
97.50% |
0 |
- |
0 |
5.17% |
100% |
100% |
3.67 |
0% |
- |
- |
10% |
- |
| 10 |
灵石县 |
- |
- |
- |
- |
- |
100% |
100% |
35.29% |
100% |
100% |
0 |
- |
0 |
0% |
- |
- |
2.72 |
0% |
- |
- |
16.67% |
- |
| 11 |
介休市 |
- |
- |
- |
- |
- |
100% |
100% |
46.67% |
100% |
76.47% |
1 |
- |
0 |
0% |
- |
- |
2.72 |
0% |
- |
- |
11.11% |
- |
| 12 |
开发区 |
- |
- |
- |
- |
- |
100% |
100% |
84.62% |
100% |
100% |
0 |
- |
0 |
7.14% |
100% |
100% |
5 |
0% |
- |
- |
9.09% |
- |
| 13 |
全国 |
- |
- |
- |
- |
- |
99.85% |
99.91% |
51.11% |
99.70% |
97.54% |
- |
- |
4900 |
22.68% |
94.94% |
54.21% |
2.72 |
0.54% |
- |
- |
- |
- |
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