| 序号 | 地区 | 2024年01月至2024年06月 12315效能评估评价原始数据核算 | |||||||||||||||||||||
| 一、工作体系保障（共5分） | 二、12315渠道保障（共28分） | 三、12315工作能力（共47分） | 四、odr机制运行（共20分) | 减分项（共5分） | 加分项（共2分） | 降级情形 | |||||||||||||||||
| 工作职责明确情况 | 本地区12315效能评估评价开展情况 | 12315热线接通率 | 热线和平台一体化 | 投诉按时处理率 | 投诉调解成功率 | 举报按时核查率 | 消费投诉信息公示率 | 消费者回访情况 | odr单位季度增长量 | odr单位活跃度 | odr单位按时办结率 | odr单位和解情况 | odr单位不作为率 | 违规批评情形（影响省局） | 短信抽查情况 | odr单位发展质量 | 违规批评情形 | ||||||
| 热线话务平台与全国12315平台对接情况 | 话务接入数据质量 | 投诉按时初查率 | 投诉按时办结率 | 消费者投诉信息公示率 | 列入红黑榜情况 | odr单位和解成功率 | 消费者对odr单位评价 | ||||||||||||||||
| 1 | 晋中市 | - | - | 0% | 接入中断 | 123 | 99.97% | 100% | 33.33% | 100% | 95.34% | 0 | - | 1 | 1.68% | 100% | 96.43% | 4.69 | 0% | - | - | 8.75% | - |
| 2 | 榆次区 | - | - | - | - | - | 100% | 100% | 28.28% | 100% | 98.24% | 0 | - | 1 | 1.07% | 100% | 100% | 5 | 0% | - | - | 5% | - |
| 3 | 榆社县 | - | - | - | - | - | 100% | 100% | 50% | 100% | 100% | 0 | - | 0 | 4% | 100% | 100% | 5 | 0% | - | - | 0% | - |
| 4 | 左权县 | - | - | - | - | - | 100% | 100% | 28.57% | 100% | 80% | 1 | - | 0 | 0% | - | - | 2.67 | 0% | - | - | - | - |
| 5 | 和顺县 | - | - | - | - | - | 100% | 100% | 50% | 100% | 100% | 0 | - | 0 | 0% | - | - | 2.67 | 0% | - | - | 0% | - |
| 6 | 昔阳县 | - | - | - | - | - | 100% | 100% | 28.21% | 100% | 89.33% | 3 | - | 0 | 1.15% | 100% | 100% | 5 | 0% | - | - | 8.33% | - |
| 7 | 寿阳县 | - | - | - | - | - | 100% | 100% | 38.71% | 100% | 100% | 0 | - | 0 | 0% | - | - | 2.67 | 0% | - | - | 11.11% | - |
| 8 | 太谷县 | - | - | - | - | - | 99.73% | 100% | 16.84% | 100% | 94.12% | 0 | - | 0 | 0% | - | - | 2.67 | 0% | - | - | 0% | - |
| 9 | 祁县 | - | - | - | - | - | 100% | 100% | 32.98% | 100% | 89.53% | 2 | - | 0 | 0.90% | 100% | 100% | 5 | 0% | - | - | 6.67% | - |
| 10 | 平遥县 | - | - | - | - | - | 100% | 100% | 39.15% | 100% | 92.31% | 0 | - | 0 | 3.22% | 100% | 100% | 4.53 | 0% | - | - | 10% | - |
| 11 | 灵石县 | - | - | - | - | - | 100% | 100% | 26.67% | 100% | 100% | 0 | - | 0 | 3.17% | 100% | 100% | 5 | 0% | - | - | 16.67% | - |
| 12 | 介休市 | - | - | - | - | - | 100% | 100% | 60.43% | 100% | 96.69% | 0 | - | 0 | 1.36% | 100% | 100% | 5 | 0% | - | - | 11.11% | - |
| 13 | 开发区 | - | - | - | - | - | 100% | 100% | 36.84% | 100% | 93.51% | 0 | - | 0 | 5.81% | 100% | 80% | 4.2 | 0% | - | - | 9.09% | - |
| 14 | 全国 | - | - | - | - | - | 99.83% | 99.94% | 52.27% | 99.77% | 96.58% | - | - | 24610 | 22.24% | 97.09% | 52.92% | 2.67 | 0.21% | - | - | - | - |